At Makka Aquarium, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy outlined below:

1. Return Eligibility

   • You may return products within 7 days of receiving your order if they are damaged, defective, or incorrect.
   • To be eligible for a return, items must be in their original condition, unused, and in their original packaging, along with all accessories and documentation.

2. Return Process

   • To initiate a return, please contact our customer service team at [insert contact information] within the 7-day return window.
   • Provide your order number, details of the item you wish to return, and the reason for the return.
   • Our customer service team will guide you through the return process and provide instructions on how to return the item.

3. Refund Process

   • Once we receive the returned item and verify its condition, we will process your refund.
   • Refunds will be issued to the original payment method used during purchase. Please allow a few business days for the transaction to reflect in your account, depending on your payment provider.

4. Exchanges

   • If you wish to exchange a product for a different item, please initiate a return for the original item and place a new order for the desired product.
   • Exchanges will be processed based on the availability of the requested item.

5. Non-Returnable Items

   • Certain items are non-returnable, including but not limited to: live fish and plants, custom orders, and any products that have been opened or used.

6. Shipping Costs

   • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective items).
   • Original shipping costs are non-refundable.

7. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work with you to resolve the issue promptly, including a potential refund or replacement.

8. Changes to Policy

   • Makka Aquarium reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

If you have any questions or need assistance regarding our Refund and Returns Policy, please contact our customer service team. Thank you for choosing Makka Aquarium! We appreciate your business and are here to help.