Thank you for choosing Makkah Aquarium! We aim to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below:

1. Shipping Areas

   • We currently offer shipping services to various locations across Bangladesh. If you are unsure whether we deliver to your area, please contact our customer service team for assistance.

2. Processing Time

   • All orders are processed within 1 to 3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods

   • We use reliable courier services to ensure your order is delivered safely and promptly. The shipping method will be selected based on your location and the size of the order.

4. Delivery Time

   • Delivery times may vary depending on your location and the availability of products. Typically, orders will be delivered within 3 to 7 business days after processing. While we strive to meet these timelines, unforeseen circumstances may cause delays.

5. Shipping Charges

   • Shipping charges are calculated based on the weight and dimensions of your order and the delivery location. The total shipping cost will be displayed at checkout before you confirm your order.

6. Order Tracking

   • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

7. Damaged or Lost Shipments

   • If your order arrives damaged or is lost in transit, please contact us immediately at [insert contact information]. We will work with you to resolve the issue, which may include a replacement or refund.

8. Refused Deliveries

   • If you refuse a shipment or provide an incorrect address, you may be responsible for the return shipping costs, as well as any additional charges incurred due to the error.

9. International Shipping

   • Currently, we do not offer international shipping. All orders are limited to locations within Bangladesh.

10. Changes to Policy

    • Makkah Aquarium reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact our customer service team. Thank you for choosing Makkah Aquarium! We appreciate your support and look forward to serving you.